Info
SHOP / MARKET (If you would like to visit us in person)
BROADWAY MARKET - E9 Hackney
Saturday & Sunday 10am - 5pm
VICTORIA PARK MARKET - E9 Hackney
Saturday 11am - 5pm
Caring for Your Jewellery
Please remove your jewellery before swimming or showering.
Avoid spraying perfume directly onto your jewellery.
Store your items in the box or pouch provided. Be careful with finer chains, as they can easily become knotted if stored together.
Delivery Information
We aim to dispatch all orders within a few days, often on the same day as purchase.
UK Delivery:
£4.95 – Royal Mail First Class tracked and signed, for orders under £10
Free delivery for orders £100 and over
Delivery typically takes 1–2 days from the shipping date
Europe Delivery:
£12.00 – Royal Mail tracked and signed, for orders under £150
Free delivery for orders £150 and over
Delivery can take up to 10 days depending on location
International Delivery:
£18.00 – Royal Mail tracked and signed, for orders under £200
Free delivery for orders £200 and over
Delivery times vary depending on location
Returns Policy
If you are not completely satisfied with your order, please contact info@goldiejewellery.com within 14 days of purchase. We will be happy to offer a refund on eligible items.
Returning Your Items:
Goods must be returned to us within 14 days of receiving the returns address.
Due to hygiene reasons, pierced earring styles cannot be returned. These items are final sale and not eligible for returns.
A valid proof of purchase is required for all returns.
Customers are responsible for the cost of returning unwanted goods.
Shipping & Liability:
We are not responsible for items damaged or lost in transit. Please ensure all returns are sent via a tracked and signed postal service.
Keep proof of tracking; items that do not reach us are the customer’s responsibility. Refunds will not be processed for items lost in transit.
Processing Returns:
Please allow up to 72 hours to receive a returns shipping address after contacting us.
Warranty & Care Policy
We stand by the quality of our jewellery and want you to enjoy it for years to come.
Warranty Period:
All jewellery purchased from Goldie Jewellery is covered under a 3-month warranty from the date of purchase. This warranty covers manufacturing defects such as broken clasps, faulty findings, or other defects in workmanship.
Beaded Necklace Restringing:
We offer free restringing for all beaded necklaces purchased from our store within the warranty period. After the warranty period, restringing services are available for a flat fee of £20.
Important Notes:
The warranty does not cover accidental damage, wear and tear, or misuse of the jewellery.
Proof of purchase is required for all warranty and restringing requests.
To request a repair or replacement, please contact our customer service team at Goldie Jewellery.
We’re committed to keeping your jewellery beautiful and wearable—thank you for choosing us.
Contact
General enquiries or order queries to michelle@goldiejewellery.com